Your Cancellation Rights
If you are a consumer, you have a legal right to cancel the contract between you and us under the Consumer Protection (Distance Selling) Regulations 2000 during the period set out below. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep any goods, you can notify us of your decision to cancel the contract and receive a refund.
Advise about your legal right to cancel the contract under these regulations is available from your local Citizens’ Advice Bureau or Trading Standards office. However, this cancellation right does not apply in the case of:
(b) Perishable goods
(c) Software, DVD’s or CDs which have a security seal which you have opened or unsealed Your legal right to cancel a contract starts from the date 24 hours after the date of this confirmation email, which is when the contract between you and us is formed.
If the goods have already been delivered to you, you have a period of seven working days in which you may cancel, starting from the day after the day you receive the goods.
To cancel a contract, you must contact us in writing by sending an email to email@example.com. You may wish to keep a copy of your cancellation notification for your own records. Your cancellation is effective from the date you email us notice of cancellation as described above.
Cancellation of Product orders
If you cancel your Contract we will:
(a) refund you the price you paid for the Products (subject to any fee retained in accordance with our standard terms and conditions). However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way that would not be permitted in a shop.
(b) refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method).
(c) make any refunds due to you as soon as possible and in any event within the deadlines indicated below: 1. 14 days after the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us; 2. if you have not received the Product, 14 days after you inform us of your decision to cancel the Contract.
If you return the Products to us because they are faulty or misdescribed, we will refund the price of the Products in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us. If a Product has been delivered to you before you decide to cancel your Contract:
(a) then you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. You can either send it back, or hand it to our authorised carrier;
(b) unless the Product is faulty or not as described you will be responsible for the cost of returning the Products to us. If the Product is one that cannot be returned by post, we estimate that if you use the carrier that delivered the Product to you, these costs should not exceed the sums we charged you for delivery.